Refund policy
30-Day Returns
Every ShieldTech cover is hand built for one specific windshield. If something isn't right, start a return and our team will review it.
You have 30 days from your order date to start a return.
Do not mail anything back until your return is approved and you receive a label.
Before You Return: Try This First
Most fit and magnet problems are fixed in a few minutes. Check these first:
- Check your order. Does the year, make, and model on your order confirmation match your vehicle exactly?
- Follow the 6-step instructions that came in your box, in order.
- Check the cover is facing the right way and the right side is facing out.
- Check the interior magnets are placed where the instructions show.
- Still not right? Start a return and upload your photos. Our team reviews every request and can often fix the problem without a return.
What Counts as Returnable
We inspect every return. To get your full refund, your cover must be:
- The same cover we sent you.
- Complete. All magnets, the bag, and anything else that came in the box.
- Like new. No dirt, dust, sap, bugs, sun fading, pet hair, odors, or wear.
- Packaged the same way we sent it. Our hand-built covers are strategically packaged to prevent damage and protect their craftsmanship. Please return your cover in the original box, packed the same way it arrived.
- Shipped within 14 days of approval. After 14 days, the approval expires.
Improper Packaging & Damaged Returns
If your cover is returned in the wrong size box, packed improperly, or damaged in return shipping, you will be charged up to 50% of the cover's price, depending on the damage found during inspection. We will provide photo documentation of the condition for every case.
Covers that come back used, dirty, or missing parts will also have the cost to clean, repair, or replace those parts deducted from your refund. A cover that has clearly been used outdoors may not be eligible for a refund at all.
Damaged in Shipping?
Report it within 10 days of delivery through our returns portal. Upload photos of the cover and the shipping box. Keep the box until your claim is resolved.
Refunds
- We refund your original payment method after your return arrives and passes inspection, not when you drop it off.
- Allow 3–10 business days after that for your bank to show it.
- Original shipping is not refunded, unless we made a mistake or it arrived damaged.
- No refund after 14 business days? Check with your bank first.
Order Changes, Cancellations & Address Corrections
- You have 20 minutes after placing your order to change it, cancel it, or correct your shipping address.
- Once an order has been processed, it cannot be modified, changed, or canceled.
- If an order ships to an incorrect address entered at checkout, you are responsible for any cost to reship it.
No Returns On
- Custom, made-to-order, or special-order covers (final sale)
- Requests made more than 30 days after the order date
- Anything mailed back without an approved return
Other Situations
- Refused or unclaimed packages: treated as a "changed your mind" return. Original shipping, return shipping, and the 15% fee are deducted.
- Canada, Alaska, Hawaii, and U.S. territories: same 30-day terms. You pay return shipping and any duties, unless we made a mistake or it arrived damaged.
- Problems after 30 days: see our Warranty Policy, linked at the bottom of every page.
Please Contact Us Before Disputing a Charge
If something is wrong, start a request through our returns portal first. Our team reviews every request and can fix most problems quickly. Filing a dispute with your bank slows everything down for you.
Last updated August 2026. This policy applies to orders placed on or after that date.